Thank you for choosing The Wannabe House as your preferred online costumes store. We strive to provide you with a seamless and enjoyable shopping experience, including prompt and reliable shipping services. This Shipping Policy outlines important information regarding shipping methods, delivery times, tracking, and other shipping-related details. Please read this policy carefully.

1. Order Processing Time

• • Processing Time We process and pack orders within [insert number] business days after receiving your order. Business days exclude weekends and public holidays. Please note that during peak seasons or promotional periods, processing times may be slightly longer than usual. We appreciate your patience and understanding.
  • Order Verification To prevent fraudulent transactions and ensure the security of our customers, we may need to verify certain orders before processing them. This verification process may include contacting you to confirm order details or requesting additional information. We appreciate your cooperation in providing accurate and timely responses to facilitate order processing.

2. Shipping Methods and Delivery

• • Shipping Options We offer standard shipping as the primary shipping option for most orders. The shipping carrier will be determined based on the destination and the size/weight of the package. Expedited shipping options may be available for select items or at an additional cost. You can choose your preferred shipping method during the checkout process.
  • Delivery Time Delivery times vary depending on the shipping destination and the shipping method selected. Standard shipping generally takes between [insert number] business days for domestic orders. International orders may take longer due to customs clearance processes and varying transit times. Please note that delivery times are estimates and are not guaranteed.
  • Tracking Your Order Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment through the shipping carrier’s website or tracking portal. Please allow some time for the tracking information to be updated after the package is shipped.
  • Shipping Restrictions Certain items may be subject to shipping restrictions or regulations due to their nature, size, or destination. If any such restrictions apply to your order, we will notify you promptly and work with you to find a suitable solution.

3. Shipping Fees and Taxes

• • Shipping Fees Shipping fees are calculated based on the weight, dimensions, destination, and shipping method chosen for your order. The shipping fees will be displayed during the checkout process, allowing you to review and confirm the total cost before completing your purchase.
  • Taxes and Duties Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping fees. We recommend contacting your local customs office for more information about applicable duties and fees.

4. Address Accuracy

• • Providing Accurate Information To ensure successful delivery, please provide accurate and complete shipping information during the checkout process. Verify that your shipping address, including any apartment or suite numbers, is correct and up to date. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
  • Address Modifications If you need to make any changes to your shipping address after placing an order, please contact our customer support team immediately. We will do our best to accommodate your request; however, please note that address modifications may delay the delivery of your package.

5. Contact Us

• • If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer support team at:
    • Email: [email protected]
    • Address: The Wannabe House 5880 Enterprise Dr Suite 400 Casper, WY 82609

We are here to help and will be happy to assist you.

Please note that this Shipping Policy is applicable only to purchases made directly from our online costumes store. If you have made a purchase from one of our authorized retailers, please refer to their shipping policy for assistance.